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Business Analyst - Senior

Senior Business Analyst providing comprehensive I&IT business analysis services, including requirements elicitation, process modelling, stakeholder engagement, business process re-engineering, and modernization support.

Organization
Community Services Cluster
Location
Toronto, Ontario
Work arrangement
On-site
Employment type
Consulting
Compensation
$722/day
Reference
RQ11453

Overview

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with business stakeholders and subject matter experts to understand requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

CSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

Responsibilities

• Lead and conduct business analysis to assess clients' business problems/opportunities and document business requirements so that I&IT solutions can be determined.
• Apply re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Lead and conduct business analysis at varying levels of detail appropriate to the project and project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives.
• Develop sound processes for requirements gathering including, but not limited to, JAD sessions, interviews, mockups, etc.
• Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition; and non-functional requirements definitions for assigned projects.
• Monitor progress, resolve problems, and report regularly to I&IT management and stakeholders.
• Develop performance measures and traceability matrices for business analysis evaluation and conduct follow-up.

Mandatory Qualifications

• Demonstrates experience facilitating stakeholder interviews, workshops, JAD sessions, and requirements-gathering activities.
• Demonstrates experience developing current-state ("As-Is") and future-state ("To-Be") process models.

Preferred Qualifications

• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools and techniques for business analysis such as business functional modelling, business event modelling, and business process mapping.
• Experience in structured, object oriented and agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Skills and Experience

Functional Skills (35%)
• Demonstrates experience eliciting, analyzing, documenting, and validating business and system requirements.
• Demonstrates experience facilitating stakeholder interviews, workshops, JAD sessions, and requirements-gathering activities.
• Demonstrates experience documenting business processes, business rules, use cases, user stories, and acceptance criteria.
• Demonstrates experience developing current-state ("As-Is") and future-state ("To-Be") process models.
• Demonstrates ability to identify business needs, process improvements, gaps, risks, and opportunities.
• Demonstrates experience supporting business process re-engineering, transformation, and modernization initiatives.

Technical Skills (25%)
• Demonstrates proficiency with Microsoft Office Suite, Visio, Azure DevOps, Jira, or equivalent tools.
• Demonstrates experience working in Agile, Scrum, Waterfall, or hybrid delivery environments.
• Demonstrates experience creating process maps, workflow diagrams, and business models.
• Demonstrates understanding of application development lifecycles, testing, implementation, and change management.
• Demonstrates knowledge of UX principles, accessibility requirements, and service design methodologies.

Communication and Stakeholder Management Skills (35%)
• Demonstrates strong verbal, written, presentation, and facilitation skills.
• Demonstrates ability to communicate effectively with both technical and non-technical stakeholders.
• Demonstrates experience building consensus and managing stakeholder expectations.
• Demonstrates experience preparing business documentation, reports, presentations, and recommendations.
• Demonstrates strong organizational skills, including managing competing priorities and meeting deadlines.
• Demonstrates ability to identify and communicate risks, issues, dependencies, and impacts.

Public Sector Experience (5%)
• Demonstrated experience working with Subject Matter Experts (SMEs), especially in public sector environments.
• Familiar with accessibility (e.g., AODA), privacy, and UX design.
• Experience navigating complex organizational structures and approval chains.

Additional experience and skills
• Experience developing strategies, preparing business cases and cost-benefit analysis.
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Applications are closed.