Business Analyst - Senior
Senior Business Analyst assignment supporting the Government Services Integration Cluster. The consultant will lead business analysis, requirements elicitation, process reengineering, business cases, feasibility analysis, stakeholder workshops, and Agile delivery activities.
- Organization
- Government Services Integration Cluster
- Location
- Toronto, Ontario
- Work arrangement
- On-site
- Employment type
- Consulting
- Compensation
- $680/day
- Reference
- RQ11519
Overview
Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs. Interacts with business stakeholders and subject matter experts to understand requirements through gathering, documenting, and analyzing business needs and requirements. Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.
Responsibilities
• Lead and conduct business analysis to assess client business problems/opportunities and document business requirements so that I&IT solutions can be determined.
• Apply re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Lead and conduct business analysis at varying levels of detail appropriate to the project and project phases, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develop strategies, prepare business cases and cost-benefit analysis, and conduct feasibility studies for business I&IT initiatives.
• Develop sound processes for requirements gathering, including JAD sessions, interviews, mockups, etc.
• Conduct business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition; and non-functional requirements definitions for assigned projects.
• Monitor progress, resolve problems and report regularly to I&IT management and stakeholders.
• Develop performance measures and traceability matrices for business analysis evaluation and conduct follow-up.
• Lead and facilitate workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design.
• Create user stories, support creation of UX, functional and technical designs, and ensure business analysis tasks align with iterative development cycles.
• Develop performance measures for business analysis evaluation and conduct follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
• Manage change processes, including defining change scope, impact analysis, and training and communication strategies for end-users.
• Develop context diagrams, use cases, use case models, process maps, stakeholder maps and assessments, and systems diagrams.
• Oversee ongoing production support and configuration management.
• Lead and participate in requests-for-proposals processes, focusing on client requirements and evaluation of vendor responses for I&IT business and/or infrastructure solutions.
• Manage problem identification and resolution activity to ensure timely resolution of production problems.
• Conduct ongoing business analysis throughout all project life-cycle phases, including initial technical requirements, detailed business analysis plans, business modeling, business transformation analysis, new business development and acquired solutions, continual refinement of requirements, identification of significant changes in requirement documentation, and maintenance of approved business requirements.
• Plan, coordinate and lead all phases of assigned business analysis, process improvement, architecture or infrastructure projects/services within risk, time and resource constraints.
• Conduct business analysis reviews, recommend options, changes and contingency provisions.
• Provide technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Support end-user adoption through clear communication and training on new systems or process changes.
• Identify, assess and mitigate risks throughout the project lifecycle and communicate risks and mitigation strategies to stakeholders.
Mandatory Qualifications
Business Analysis and Technical Skills (55%)
• Leads and facilitates workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design.
• Knowledge of Agile methodologies and ability to break down complex business requirements into manageable deliverables for development teams.
• Create user stories, support creation of UX, functional and technical designs and ensure business analysis tasks align with iterative development cycles.
• Develops performance measures for business analysis evaluation and conducts follow-up assessments to ensure compliance with client cluster and corporate I&IT strategies, policies and priorities.
• Proficient with business analysis and project management tools, including DevOps, MS Visio, Figma and other modeling tools, to document and track business requirements and designs.
• Familiarity with quality assurance methodologies and testing processes, including user acceptance testing (UAT), and ensuring business requirements are validated against system functionality before deployment.
• Strong change-management skills, including defining change scope, impact analysis, and training and communication strategies to ensure smooth end-user transitions.
• Experience leading and conducting business analysis for business projects to assess client business problems or opportunities and document technical business requirements to meet functional requirements.
• Experience developing context diagrams, use cases and use case models.
• Experience developing process maps, stakeholder maps and assessments.
• Experience creating systems diagrams.
• Experience writing business cases and conducting options analysis.
• Experience developing cost-benefit analysis and conducting feasibility studies for business I&IT initiatives.
• Hands-on experience developing effective use cases and user stories.
• Experience leading and conducting business analysis on an ongoing basis and for business projects, ensuring alignment with OPS project management and related methodologies.
• Experience applying re-engineering concepts to promote business improvements through alternative, cost-effective service delivery approaches.
• Experience conducting ongoing business analysis within all phases of the project life cycle, including technical requirements, business analysis planning, business modeling, transformation analysis, refinement and maintenance of approved business requirements.
• Experience overseeing ongoing production support and configuration management.
• Experience leading/participating in RFP processes, focusing on client requirements and evaluating vendor responses for I&IT business and/or infrastructure solutions.
• Experience leading and facilitating in-depth workshops to create technical frameworks/specifications for development of business solutions, infrastructure services or platforms.
• Experience managing problem identification and resolution to ensure timely resolution of production problems.
Experience (25%)
• Experience on a medium- to large-sized project as a Business Analyst or Functional Consultant.
• Experience with enterprise business architectural concepts to ensure recommended technologies are consistent with OPS standards.
• Experience developing business cases from start to finish.
• Experience with the software development life cycle, software design, development and integration, database concepts, user interface design principles, change management, quality assurance, risk management, disaster recovery planning and business continuity planning.
• Experience conducting business analysis reviews, recommending options, changes and contingency provisions.
• Experience providing technical leadership, functional business analysis and architecture expertise to project staff, colleagues and clients.
• Service delivery management, portfolio, program/project management and resource management experience to manage business analysis for clients and provide recommendations on clients' I&IT business and infrastructure needs.
• Experience with all aspects of enterprise-level and client program-area business analysis and modeling expertise; related business analysis tools, technology, processes and methodologies; and business-analysis-related technical and business planning.
• Knowledge of I&IT Cluster and corporate policies, directives, guidelines and procedures related to service delivery processes, enterprise business architecture, and current trends and technologies related to business-driven IT solutions.
• Knowledge of client policies and programs, business goals and objectives, plans, issues, resources and linkages to understand business needs, identify partnership opportunities, match technology solutions to business requirements, and advise on I&IT applications.
• Ability to assess client business requirements, identify best technology solutions from alternatives, and ensure expectations are satisfied in a cost-effective manner.
• Ability to evaluate directions, trends, standards and policies in a complex and evolving environment; identify requirements; develop options; and make recommendations on information architecture and data management issues.
• Experience planning, coordinating and leading all phases of business analysis, process improvement, architecture or infrastructure projects/services within risk, time and resource constraints.
• Experience ensuring quality of business solution recommendations and implementation, and integration with enterprise and cluster standards and directions.
• Hands-on Agile or Scrum experience, including sprint planning, facilitating daily standups and aligning business analysis tasks with iterative development cycles.
• Ability to support end-user adoption through clear communication and training on new systems or process changes.
• Familiarity with user-centered design principles.
• Experience with user interface design and prototyping tools such as Figma to translate requirements into user-friendly digital interfaces.
• Experience in budget estimation, cost-benefit analysis and ROI assessments to support business cases.
• Proficiency with DevOps, MS Visio and other modeling tools to document and track business requirements, project milestones and progress.
• Experience identifying, assessing and mitigating risks throughout the project lifecycle.
• Ability to balance competing priorities, manage expectations and complete business analysis activities within defined timelines.
Communication and Interpersonal Skills (20%)
• Demonstrated ability to prepare clear, concise and comprehensive documentation, including reports, reviews and assessments.
• Ability to present ideas and suggestions clearly and effectively in a user-friendly manner to technical and non-technical audiences.
• Maintain a high level of customer service when interacting with internal and external clients, addressing concerns promptly and professionally.
• Skill in conveying design concepts and development processes clearly to diverse stakeholders.
• Proven capability to adapt to changing requirements and dynamic business environments while maintaining focus and efficiency.
• Strong ability to analyze complex business problems logically and systematically and develop innovative, effective solutions.
• Demonstrated effectiveness working with cross-functional teams, including developers, QA specialists and business stakeholders.
Must Have
• Experience developing context diagrams, use cases and use case models.
• Experience creating systems diagrams and mapping integration specs.
• Experience developing process maps.
• Experience developing functional and non-functional requirements and leading/facilitating in-depth workshops to elicit, review, document and confirm business requirements, business process reengineering, business models, business rules and user interface design in order to create the technical framework/specifications for development of the business solution and/or infrastructure services or platforms.
Preferred Qualifications
Desirable Skills
• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of business analysis methods, tools and techniques, including business functional modelling, business event modelling and business process mapping.
• Experience in structured, object-oriented and agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of the Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
Nice to have
• Experience with custom development in cloud-native systems and Microsoft Dynamics 365.
Skills and Experience
Business analysis; requirements elicitation; stakeholder engagement; business process reengineering; Agile; Scrum; sprint planning; daily standups; user stories; use cases; context diagrams; systems diagrams; integration specifications; process mapping; stakeholder mapping; business modeling; conceptual and logical data modeling; functional and non-functional requirements; business cases; options analysis; cost-benefit analysis; feasibility studies; ROI assessments; change management; UX; user-centered design; UI design; prototyping; QA; UAT; risk management; production support; configuration management; RFPs; enterprise business architecture; OPS methodologies and standards; SDLC; database concepts; disaster recovery planning; business continuity planning; service delivery management; portfolio and program/project management.
Applications are closed.