Change Management Consultant

Senior Change Management Consultant for a 134-business-day onsite assignment supporting large-scale, multi-ministry change initiatives, digital transformation, stakeholder engagement, communications, governance, and adoption.

Organization: Land & Resources Cluster
Location: Toronto, Ontario
Work arrangement: On-site
Employment type: Contract
Compensation: $788/day
Reference: RQ11393

Overview

RQ11393 is a Senior Change Management Consultant assignment with Land & Resources Cluster. The consultant will provide expertise, consultative advice, guidance and coaching to build organizational knowledge and expertise in change management principles, methodologies and tools; support leaders, partners and stakeholders through change; and develop and implement change management strategies, plans and frameworks. The assignment requires experience leading large-scale enterprise-level, multi-ministry change initiatives and supporting digital transformation in complex multi-stakeholder environments aligned with enterprise IT goals.

Responsibilities

- Work with organizations, by providing expertise, consultative advice, guidance and coaching, to build knowledge and expertise of change management principles, methodologies, and tools.
- Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change.
- Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions.
- Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants and leadership to integrate change practices at all levels of the organization.
- Develop and implement change management strategies, plans and framework.
- Lead, develop, implement and/or provide input in the development of communication plans, sponsor roadmaps, stakeholder assessments, training plan, and resistance management throughout the lifecycle of the project.
- Lead stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies.
- Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process and contribute to problem solving resulting in successful implementation.
- Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with and communicated to.
- Articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.
- Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs.
- Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns.
- Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.
- Administer measurement systems to track adoption, utilization, and proficiency of individual changes.
- Develop an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices.

Mandatory Qualifications

- Demonstrated experience in leading large scale enterprise-level (multi-ministry) change initiatives.
- Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals.
- Ability to create and execute multi-year change roadmaps for the business stakeholders.
- Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively.
- Experience conducting workshops, briefings, and training sessions.

Preferred Qualifications

- Experience identifying and assessing change impacts to the organization’s business processes and technology solutions to drive business and people adoption.
- Experience leading medium to large transformational change projects.
- Experience working with project leads to apply a structured change management approach and methodology for the people side change across for assigned initiatives.
- Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.
- Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship and/or other resistance management activities.
- Experience defining and measuring success metrics and monitor change progress to track adoption, utilization and proficiency related to changes.
- Experience managing the change management process, and applying change management best practices to support the project or initiative.
- Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.
- Ability to influence others, at all levels within the organization, and move towards a common goal.

Skills and Experience

Change Management Strategy and Execution Expertise - 50%
- Demonstrated experience in leading large scale enterprise-level (multi-ministry) change initiatives.
- Experience supporting digital transformation, e.g., enterprise platform onboarding projects.
- Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals.
- Proven success in driving adoption and minimizing resistance in complex environments.
- Experience conducting stakeholder impact assessment and readiness evaluations.
- Ability to create and execute multi-year change roadmaps.

Stakeholder Engagement and Communication Skills - 30%
- Strong facilitation and interpersonal skills.
- Ability to build trust and consensus among diverse stakeholders including technical and non-technical audiences, e.g., ministries, clusters, and governance bodies.
- Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively.
- Experience conducting workshops, briefings, and training sessions.
- Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and coordination.

Governance, Performance Measures and OPS Context - 20%
- Experience supporting complex multi-organizational governance structure, and executive approval processes.
- Experience developing KPIs and metrics to assess change effectiveness.
- Ability to conduct post-implementation reviews and lessons learned for continuous improvement.
- Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.

General Skills
- Experience and knowledge of change management industry standards, best practices, methodologies and tools.
- Experience in development of training, communication, and change management strategies and plans.
- Ability to work effectively and engage with a diverse group of stakeholders, such as senior management and leaders, project managers, etc.
- Strong conflict management, interpersonal and communication skills (written and verbal).
- Experience with project management fundamentals and understanding of the lifecycle of a project.
- Excellent active listening skills.
- Strong analytical and decision-making abilities.
- Strong presentation and group facilitation skills.

Applications are closed.