Software Developer - CRM - Senior

Senior Software Developer - CRM supporting Dynamics 365, Microsoft Power Platform, Azure, Dataverse, .NET/C#, JavaScript, DevOps, and Dynamics 365 Customer Service development for the Government Services Integration Cluster.

Organization: Government Services Integration Cluster
Location: Toronto, Ontario
Work arrangement: On-site
Employment type
Compensation: $768/day
Reference: RQ11499

Overview

Senior Software Developer - CRM assignment with the Government Services Integration Cluster. The resource will translate technical systems specifications into working, tested applications; develop and support Dynamics 365, Microsoft Power Platform, Azure, Dataverse, and related cloud solutions; and troubleshoot technical issues during software use, implementation, conversion, and migrations.

This position is listed as "Onsite"; the resource is expected to work onsite between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location.

Responsibilities

• Required to translate technical systems specifications into working, tested applications.
• Develop detailed programming specifications.
• Write and/or generate code.
• Compile data-driven programs, maintain applications, and conduct unit tests.
• Resolve and troubleshoot technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.

Mandatory Qualifications

Must Have:
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript.

Preferred Qualifications

Desirable Skills:
• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

• Certifications in Dynamics 365 and Azure are preferred.
• Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset.

Skills and Experience

General Skills:
• Experience in programming and analysis; specialized software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patters, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Additional Skills for Oracle Software Developer:
• Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.
• Strong conversion experience in Account Receivable Collection modules.
• Strong programming skills in Oracle database, PL/SQL, SQL, XML, Unix shell scripts and Oracle Data Integrator.
• Proved business knowledge of General Ledger, Accounts Receivable, Collections, Accounts Payable and Inventory Modules of Oracle E-Business.
• Great knowledge of Oracle E-Business table structure related to GL, AR, Collections, AP, INV and FND.
• Strong knowledge of SQL tuning and using partition tables.
• Demonstrated experience and understanding of data warehouse, ETL methodologies and OBIEE.
• Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective.

Technical Skills (40%):
• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript.
• Working knowledge of DevOps, task boards, pipelines, etc.

Experience (40%):
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom Web API development, ASP.NET, .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS.
• Experience with Agile methodologies including using kanban/task boards.
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365.

Communication Skills (20%):
• Strong communication skills to prepare documentation, including but not limited to; reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients.

Applications are closed.