Software Developer - CRM - Senior
Senior Software Developer - CRM required for the Government Services Integration Cluster to design, develop, test, troubleshoot, and support Dynamics 365 CRM, Microsoft Power Platform, Azure, and related cloud solutions. This is a 100% onsite Toronto assignment, Monday to Friday.
- Organization
- Government Services Integration Cluster
- Location
- Toronto, Ontario
- Work arrangement
- On-site
- Employment type
- Contract
- Compensation
- $768/day
- Reference
- RQ11500
Overview
Assignment RQ11500 is for a Senior Software Developer - CRM with the Government Services Integration Cluster, under the Ministry of Public and Business Service Delivery and Procurement. The resource will translate technical systems specifications into working, tested applications; develop Dynamics 365 CRM, Microsoft Power Platform, Azure, and related cloud solutions; and provide troubleshooting, implementation, conversion, migration, and post-implementation support. This position is listed as onsite, and the resource is expected to work onsite at the identified OPS office location between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive.
Responsibilities
• Translate technical systems specifications into working, tested applications.
• Develop detailed programming specifications.
• Write and/or generate code.
• Compile data-driven programs, maintain applications, and conduct unit tests.
• Resolve and troubleshoot technical problems arising during the use and operation of software packages.
• Provide technical assistance in implementation, conversion, and migrations.
• Design, code, test, debug, and document applications.
• Provide post-implementation support and resolve post-implementation technical issues.
• Conduct design walkthrough sessions with the project team.
• Prepare user and system documentation as required.
• Prepare documentation, including but not limited to reports, reviews, and assessments.
• Present ideas and suggestions clearly and effectively in a user-friendly manner.
• Maintain a high level of customer service to internal and external clients.
Mandatory Qualifications
General Skills
• Experience in programming and analysis; specialized software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patters, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.
Must Have
• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge of .NET, C#, JavaScript.
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom Web API development, ASP.NET, .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines, etc.
Preferred Qualifications
Desirable Skills
• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.
• Certifications in Dynamics 365 and Azure are preferred.
• Prior OPS/Public sector experience.
Skills and Experience
Technical Skills (40%)
• Experience with Agile methodologies.
• Experience with Dynamics 365, Microsoft Power platform, and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript.
• Working knowledge of DevOps, task boards, pipelines, etc.
Experience (40%)
• Experience with cloud platforms such as Azure, Dynamics 365, Power Platform.
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
• Experience with custom Web API development, ASP.NET, .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS, PaaS, and IaaS.
• Certifications in Dynamics 365 and Azure are preferred.
• Experience with Agile methodologies including using kanban/task boards.
• Extensive experience developing in Dynamics 365 Customer Service (case management, Knowledge Management, Customer Service Workspace configuration), power platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom PCF controls, development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365.
Communication Skills (20%)
• Strong communication skills to prepare documentation, including but not limited to reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients.