UX Designer - Senior

Senior UX Designer required to lead user research, design ideation, and delivery of accessible, user-centred digital interfaces and service design artifacts.

Organization: Government Services Integration Cluster
Location: Toronto, Ontario
Work arrangement: On-site
Employment type: Consulting
Compensation: $714/day
Reference: RQ11535

Overview

The UX Designer will create effective, user-friendly, visually appealing interfaces for web and mobile applications. The role involves leading UX research and design workshops, translating research into service design artifacts, and collaborating with business, product, and development teams to deliver accessible digital experiences.

Responsibilities

• Create effective, user-friendly, and visually appealing interfaces.
• Design and iterate product functionality based on user testing.
• Design interfaces for digital displays, publications, media, and other creative materials.
• Apply a user-centred design approach and rapidly test and iterate designs.
• Conduct user research, interviews, and surveys.
• Translate research into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
• Lead design ideation and deliver service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Deliver functional, accessible, usable, and aesthetically pleasing user interfaces.
• Collaborate with business, product, and development teams to facilitate product and service design vision and concepts.
• Design content that meets user needs and simplifies complex technical language and processes.

Mandatory Qualifications

• Experience facilitating UX design research using methods such as user interviews, diary studies, usability testing, usability metrics, A/B testing, and card sorting.
• Ability to lead UX projects, design workshops, and stakeholder/business-user alignment sessions.
• Experience managing end-to-end user research, from recruiting through synthesis.
• Experience creating GUI designs based on user interaction and performance.
• Experience as a UX, interactive, or UI designer for web and mobile applications.
• Proficiency with design and prototyping tools, including Figma, Canvas, or similar tools.
• Experience delivering service design blueprints, information architecture, wireframes, mockups, and interactive prototypes.
• Experience delivering accessible, usable, and aesthetically pleasing user interfaces.
• Experience collaborating with business, product, development, QA, and stakeholder teams.
• Experience designing content for user needs and simplifying complex technical language and processes.
• Ability to work with the Ontario Design System.

Preferred Qualifications

• Knowledge of accessibility testing.
• Knowledge of digital service standards.
• Experience addressing complex design challenges involving legacy systems and nuanced stakeholder/approval relationships.
• Proficiency designing with accessibility in mind and meeting WCAG 2.1 AA requirements.
• Knowledge of network security and network protocols.
• Prior Public Service/OPS experience.

Skills and Experience

General Skills (55%):
• GUI design based on user interaction and performance.
• UX/UI design for web and mobile applications.
• Leading UX projects, workshops, and stakeholder alignment sessions.
• End-to-end user research management.
• Design and prototyping tools.
• Web development technology limitations and appropriate use.
• UX research methods, including interviews, diary studies, usability testing, usability metrics, A/B testing, and card sorting.
• User research translation into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes.
• Product functionality design and iteration based on user testing.
• Wireframes, user stories, user flows, user journeys, mockups, and prototypes for multiple devices and interfaces.
• Researching, sketching, prototyping, and testing digital-product experiences.
• Identifying design problems and developing elegant solutions.
• Strategic UX decisions for core and new functions/features.
• Gathering user feedback to configure existing interfaces.
• Deadline management, competing priorities, and client relationship management.
• Figma, Canvas, and similar tools.

Communications Skills (30%):
• Clear, concise, comprehensive documentation, reports, reviews, and assessments.
• Clear communication of design concepts and development processes to diverse stakeholders.
• Cross-functional collaboration with developers, QA specialists, and business stakeholders.

Desirable Skills (10%):
• Accessibility testing.
• Ontario Design System.
• Digital service standards.
• Legacy-system design challenges and stakeholder approval relationships.
• WCAG 2.1 AA accessibility.

Prior Public Service/OPS Experience (5%).

Applications are closed.