UX Designer - Senior
Senior UX Designer consulting assignment supporting the Labour and Transportation Cluster. The consultant will deliver user-centred design, research, usability testing, prototypes, accessibility testing, and Agile/Scrum UX deliverables across Discovery, Alpha, Beta, and Live phases.
- Organization
- Labour and Transportation Cluster
- Location
- Toronto, Ontario
- Work arrangement
- Hybrid
- Employment type
- Consulting
- Compensation
- $669/day
- Reference
- RQ11630
Overview
Sr. User Experience Designer
There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.
The engagement supports delivery across Discovery, Alpha, Beta, and Live phases, using user-centred design processes and Agile (Scrum) methodologies.
Responsibilities
Delivery Phase 1) Discovery:
- Build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.
- Facilitate the Kick-off meeting with the project team to produce Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, and Problem Statement.
- Facilitate user research activities to produce User Interview Topic Maps, User Interview Scripts, User Interview Synthesis (collection, aggregation and analysis of written observations recorded during each interview), and a User Research Findings Report.
- Support Inception (Science Fair Day): showcase work and key findings from this stage to stakeholders outside of the core project team; align the entire team (business, technical) on next steps; and plan activities for the Alpha phase.
- Produce a User Storyboard, Technical Service Blueprint, and defined business Key Performance Indicators (KPIs).
Delivery Phase 2) Alpha:
- Optionally conduct a Google Ventures five (5) Day Design Sprint (or variation).
- Produce “clickable” prototypes of multiple possible solutions.
- Validate “clickable” prototypes with users through usability testing sessions and produce a research findings report.
- Iterate (improve) on “clickable” prototypes using insights from the research findings report.
- Identify and document existing processes or policies that will need to change to support the new product or service.
- Produce a business proposal to justify funding for the Beta phase.
- Define a clear vision for the solution to be built in Beta.
- Create a plan and prioritized list of features to be completed in the Beta phase.
- Define user solution, and delivery of KPIs.
Delivery Phase 3) Beta:
- Build a Minimum Viable Product (MVP) for deployment in a live, user-facing environment using prototypes developed and tested during Alpha.
- Perform Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.
- Create and validate user stories for developers, typically one iteration ahead.
- Participate in deciding which priority to tackle.
- Facilitate sketching workshops to create visual representations of ideas or user flows.
- Create designs and make enhancements to designs.
- Conduct User Interviews for validation.
- Synthesise individual and overall interview findings.
- Make design enhancements from synthesis.
- Obtain product owner sign-off and input stories into the backlog for future iteration planning.
- Repeat for each feature/function within a given iteration.
- Conduct accessibility compliance testing of the solution within each iteration.
- Conduct regular usability testing sessions on the MVP built as part of the Beta phase.
Delivery Phase 4) Live:
- Continuously monitor, research, test and iterate for as long as the service is active.
- Continue to facilitate user research activities to produce User Interview Topic Maps, User Interview Scripts, User Interview Synthesis, and User Research Findings Reports.
- Conduct regular accessibility compliance testing of the live build as improvements are released.
- Conduct regular usability testing sessions on the live build.
- Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.
Mandatory Qualifications
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
- Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule.
Preferred Qualifications
- Degree or diploma in graphic design.
- Degree or certification in usability, human-computer interaction, and technical writing a plus.
- Accessibility compliance testing is a plus.
- HTML5, CSS3, and JS skills (React, Angular, NodeJS) are a plus.
Skills and Experience
User Experience Design 40%
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- Ability to iterate your designs and solutions efficiently and intelligently.
- 3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
- Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus.
- Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
- Experience in facilitate User Research and Usability testing activities to produce User Interview Topic Maps, User Interview Scripts, User Interview Synthesis (collection, aggregation and analysis of written observations recorded during each interview), and User Research Findings Report.
Relationship Management - 20%
- Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule.
- Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects – Discovery, Alpha, Beta, Live or similar delivery methodologies.
- Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies.
Technical Skills - 30%
- Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin.
- HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.
Soft skills - 10%
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
- Strong interpersonal and negotiation skills.
- Strong presentation, verbal and written communication skills.
- Excellent analytical, problem-solving and decision-making skills.