Software Developer - CRM - Senior

Senior CRM Software Developer to lead hands-on Dynamics CRM development, customization, integration, reporting and Power Platform work for the Government Services Integration Cluster.

Organization: Government Services Integration Cluster
Location: Toronto, Ontario
Work arrangement: On-site
Employment type: Contract
Compensation: $723/day
Reference: RQ11698

Overview

Senior Software Developer - CRM assignment with the Government Services Integration Cluster. The role requires translating technical systems specifications into working, tested CRM applications; developing detailed programming specifications; writing and/or generating code; compiling data-driven programs; maintaining applications; conducting unit tests; and resolving and troubleshooting technical problems arising during the use and operation of software packages. The assignment is 100% allocated and requires 5 days onsite at 222 Jarvis Street, Toronto.

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Ability to provide user and system documentation as required.
• Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients.
• Ability to communicate designs and development in clear and understandable manner.

Mandatory Qualifications

• 8+ years of experience with hands-on and leading Dynamics CRM projects.
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML.
• Expert in customization of Power App, Power Pages.
• Ability to utilize CRM APIs to integration with Enterprise systems.

Skills and Experience

General Skills
• Experience in programming and analysis; specialized CRM software package support at the specified experience level.
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle.
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.
• Experience in design, code, test, debug and document applications.
• Experience in the use of object and/or third generation language development tools.
• Experience in one or more programming languages.
• Experience in application design, latest design patters, deployment and troubleshooting.
• Experience with relational and hierarchical database technologies.
• Experience in the use of information retrieval packages using query languages.
• Experience with one or more communications protocols.
• Experience in structured methodologies for the design, development, implementation and maintenance of applications.
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines CRM Software.

Development Skills
• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation.
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools.
• Experience with middleware and gateways.
• Expertise in specific tools for CRM software development desirable skills.
• Knowledge and experience with programming Internet-ready applications.
• Knowledge and experience in rapid application development (RAD) methodologies.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Experience with middleware and gateways.
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging.
• Ability to provide post-implementation support and resolve any post-implementation technical issues.
• Experience conducting design walkthrough sessions with project team.
• Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.
• Ability to provide user and system documentation as required.

Experience (30%)
• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.
• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.
• Customize Dynamics using C#, JavaScript, and HTML.
• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.
• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.
• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.
• Expert in customization of Power App, Power Pages.
• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)
• Experience with Agile methodologies.
• Experience with Dynamics 365 and Azure solution design.
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies.
• Experience with marketing automation tools and customer journey analytics.
• Working knowledge of both low code development and custom development on Dynamics 365.
• Working knowledge with Dataverse design and development.
• Working knowledge of development in Azure technologies.
• Working knowledge of .NET, C#, JavaScript.
• Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)
• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge.
• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.
• Solid understanding of SQL, data visualization tools and CRM APIs.
• Experience with ETL processes and data integration.
• Strong analytical and problem-solving skills.
• Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)
• Excellent communication and stakeholder management abilities.
• Strong communication skills to prepare documentation, including but not limited to: solution documentation, user manuals, reports, reviews, assessments.
• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients.
• Ability to communicate designs and development in clear and understandable manner.

Apply for this opportunity